We accept all major credit cards and PayPal.
We work hard to process all orders within 2-3 business days after being placed. Orders with engraving or made-to-order items ship within 15 business days to give our engravers and jewellers sufficient time to prepare your order.
Yes! All purchases are covered by a 2-year full warranty period and enjoy a lifetime warranty on fair wear and tear after the passing of the first two years.
During the 2-year full warranty period, any accidental damage done to your jewellery will be fully covered, except for gemstone damage (such as scratched or lost stones). We will also cover any manufacturing defects, as well as the services listed in the paragraph below.
The lifetime warranty period starts two years after your purchase was made and covers jewellery maintenance and any damage caused by fair wear and tear. This includes:
- Repairing minor scratches and scuffs
- Inspection and maintenance
- Cleaning and polishing
- Prong tightening
Please note that charges may be incurred after multiple repairs. Our warranty does not cover lost or damaged gemstones, theft, loss, breakage, negligence, abuse, unauthorised modifications, or ring resizing.
Contact us at email@example.com for any warranty-related inquiries.
We buy back any Nyssa jewellery at 20% of the initial purchase price in exchange for store credit. Please note that you are responsible for the shipment fee when shipping your items to us. After receiving your unwanted items, we will credit your customer account accordingly. We will recycle your jewellery and convert it into new designs to be enjoyed again and again. Contact us at firstname.lastname@example.org to make use of our buyback programme.
We want our customers to shine in our jewellery with complete confidence. If, for any reason, you’re not completely satisfied with your purchase, we’ll be happy to offer a refund on any purchase for up to 30 days after your item was received.
All jewellery pieces, including made-to-order, are eligible for return and a full refund. Your item will have to be returned in its original condition and packaging (pink pouch and pink box included) in which it was received to be eligible for a refund. Please note that sales of engraved pieces, custom pieces, or rings made outside the EU47-57 range are final and no returns will be accepted.
You may visit https://www.nyssajewellery.com/a/returns and select the piece(s) you want to return to start the returns process. After receiving your return request, we’ll verify your eligibility for returns and send you the return address upon approval.
The cost of the return shipping will be your responsibility, and you’re free to use a carrier of your choice. We do recommend using a carrier that offers tracking options to ensure your package reaches us safely. All returns will have to be shipped back to us within 30 days of receipt of your order. Please email us your shipment receipt after sending out the parcel.
You will receive a refund to your payment method after we have received and approved your return. Please note that we are unable to refund the original shipping charges (if any).
We accept exchanges for in-stock and made-to-order items within 30 days. Contact us at email@example.com on any exchange enquiries.
Items eligible for exchange must be in original packaging and same condition in which it was received in. Please note that sales of engraved pieces, custom pieces, or rings made outside the EU47-57 range are final and no exchange will be accepted.
The cost of the return shipping will be your responsibility, and you’re free to use a carrier of your choice. We do recommend using a carrier that offers tracking options to ensure your package reaches us. All returns will have to be shipped back to us within 30 days of receipt of your order. Please email us your shipment receipt after sending out the parcel.
You can edit your order details within 1 hour after placing the order, or you may cancel the order before it is shipped out by calling us on +852 2853 1162. If you miss the deadline, you may return the order within 30 days of receipt. Please keep in mind that we’re not able to cancel orders that include engraved items as they are immediately processed.
Some of our 9-karat solid gold jewellery can be upgraded to 18-karat solid gold for a little extra luxury, or vice versa. When a product is labelled as made-to-order, it is either sold out or we do not hold it in our inventory. Our master jewellers will create the item especially for you when you backorder something. All made-to-order pieces ship within 15 business days to give our jewellers sufficient time to complete your order.
If you place an order that contains both in-stock and made-to-order products, we will wait for all products to be ready before shipping your order to you. This can take up to 15 business days. We do not ship items separately to reduce waste and lower our environmental footprint.
Orders with engraved items ship within 15 business days to give our jewellers sufficient time to prepare your order.
Some of our items can be engraved, as indicated on the product page. The number of characters that can be engraved varies per product, so please check the individual product pages for more detailed information on the engraving.
Check out our Size Guide page for step-by-step instructions on how to find your Nyssa ring and bracelet size.