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We want our customers to shine in our jewelry with complete confidence. If, for any reason, you’re not completely satisfied with your purchase, we’ll be happy to offer a refund on any purchase for up to 30 days after your item was received.
All jewelry pieces, including made-to-order, are eligible for return and a full refund. Your item will have to be returned in its original packaging and in the same condition in which it was received to be eligible for a refund. Please note that sales of engraved pieces are final and no return will be accepted.
We buy back any Nyrelle jewellery at 20% of the initial purchase price in exchange for store credit. Please note that you are responsible for the shipment fee when shipping your items to us. After receiving your unwanted items, we will credit your customer account accordingly. We will recycle your jewellery and convert it into new designs to be enjoyed again and again. Contact us at firstname.lastname@example.org to make use of our buyback programme.
All purchases are covered by a 2-year full warranty period and enjoy a lifetime warranty on fair wear and tear after the passing of the first two years.
During the 2-year full warranty period, any accidental damage done to your jewellery will be fully covered, except for gemstone damage (such as scratched or lost stones). We will also cover any manufacturing defects, as well as the services listed in the paragraph below.
The lifetime warranty period starts two years after your purchase was made and covers jewellery maintenance and any damage caused by fair wear and tear. This includes:
- Repairing minor scratches and scuffs
- Inspection and maintenance
- Cleaning and polishing
- Prong tightening
Please note that charges may be incurred after multiple repairs. Our warranty does not cover lost or damaged gemstones, theft, loss, breakage, negligence, abuse, unauthorised modifications, or ring resizing.
Contact us at email@example.com for any warranty-related inquiries.
We ship out all ready-to-ship orders within 2-3 business days, or 15 business days if your order contains engraved or made-to-order products. After dispatch, your order will be delivered within 3-7 business days.